Returns & Refunds

OWNER REVIEW REQUIRED: This policy is a draft template for FADI GEMS (Pakistan). It must be reviewed and approved by the store owner and qualified legal counsel before commercial launch. Remove this notice once approved.

We want you to be happy with your purchase. This page explains how returns work.

Our principles

• A stone that is not as described can be returned.
• Items must be returned in the condition they were sent, with any report or packaging.
• Custom and bespoke work is made to order and is handled under the terms agreed in writing.

How to start a return

Contact us with your order number and the reason. We will confirm the steps and return address before you send anything.